Free Maian Support Ticket Software

Visitors occasionally ask me about the Free Maian Support Ticket HelpDesk software I use with this blog. I obtained it from Maian and am quite impressed with it. If you are looking for Support Ticket HelpDesk software for your own website or blog you can download it free from HERE.

  • Easy to install support ticket system written in PHP/MySQL
  • Multiple admin users with access levels / delete priorities
  • Multiple departments
  • Fully searchable F.A.Q with categories and ajax based voting system
  • Validates as XHTML Strict. Clean, tableless design to meet modern standards.
  • Template based for easy site integration
  • E-mail templates for easy editing
  • SMTP mail options
  • Ability to start tickets via e-mail (uses IMAP functions)
  • Dispute system so multiple people can respond to same ticket
  • Multiple attachments with file/size restrictions
  • Ticket portal to view tickets by e-mail address
  • Custom fields to capture additional form information
  • Notepad option for admin to make backend notes about tickets
  • Open tickets via XML data posts. Any application that can trigger XML posts can open tickets
  • Search tickets in portal
  • BBCode support
  • Option for visitors to change passwords
  • Standard (or canned) responses to speed up response times
  • Batch import standard responses and F.A.Q entries
  • Options for admin to reset passwords and transfer tickets between e-mail accounts
  • Option for admin to merge tickets
  • Message option to easily contact other support team members
  • Search function to locate tickets
  • Option to auto close tickets that have had not been replied to
  • Admin entry log to monitor log in activity
  • Easily backup database from administration area
  • Unlimited priority levels
  • View user replies
  • Graphical statistics for tickets/replies
  • User graphical statistics for replies

As I said; IT’S FREE! So why not try it?

5 thoughts on “Free Maian Support Ticket Software

  1. Terry Conti

    Hi Ian,

    How have you been? It’s nice to be here at your blog. It’s been a while. I hope life finds you well and that you and family are OK.

    I want to thank you for this valuable resource you are sharing. I never knew you can get a free basic support desk with out any commercials or BS.

    Very useful resource to have,

    Terry Conti


  2. Cathryn Gillian

    I have been surfing online more than 3 hours today, yet I never found any interesting article like yours.
    It’s pretty worth enough for me. In my opinion, if all website owners and bloggers made good content as you did, the internet will be much more useful than ever before.



    Ian Douglas Reply:

    Hi Cathryn,

    Thank you for your kind comments. I am glad that you like my blog and found it useful.



  3. Manuel Mein

    Aw, this was a very nice post. Taking a few minutes and actual effort to make a great article… but what can I say… I hesitate a whole lot and never seem to get nearly anything done.


    Ian Douglas Reply:

    Hi Manuel,

    Glad to hear that you like my blog. I hope you find it useful.




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